Call Center Solutions
An omnichannel, AI-powered call center that is simple to use and affordable to run.
Benefits of Xelaris call center solution
One smart platform for all your customer conversations.
Omnichannel in one inbox
Voice, live chat, email and social conversations reach your agents in a single screen, so no customer message gets lost.
AI-powered service
AI call transcription, summaries, sentiment insight and smart routing help agents resolve issues faster and managers coach better.
Smart IVR
Greet callers professionally, offer menu options and send each caller to the right team, 24 hours a day.
Simultaneous calls
Handle many calls at the same time. Callers never get a busy tone during peak periods like promos and month-end.
Call management
Queues, hunt groups, call forwarding, voicemail to email, call recording, call transfer and business-hours routing.
Live reporting and analytics
Track wait times, missed calls and agent performance on real-time dashboards to keep service levels high.
Work from anywhere
Agents take business calls on desktop and mobile apps with your company number, in the office or remote.
Affordable and scalable
Start small and add agents as you grow. No expensive hardware, no long setup, and predictable monthly costs.
Why businesses choose us
- Callers reach the right person the first time with smart IVR
- Unlimited growth: add agents and lines when you need them
- Call recording and reports for quality and training
- Voicemail to email, call forwarding and after-hours routing
- Live chat on your website connected to your agents
Reliable every day
We guarantee 99.9% uptime, and our technical support team is available 24/7, Monday to Sunday, so your business stays reachable.
Everything on one screen
Managers and agents see what matters at a glance, with no switching between tools.
- Live call queues and agent availability
- Reports on wait times, missed calls and busy hours
- Call recording and notes for quality and training
- Calls, chats and emails in one inbox
Smarter conversations with built-in AI
AI works quietly beside your agents so every customer gets a faster, better answer.
- Automatic call transcription and summaries
- Sentiment insight to spot unhappy customers early
- Virtual assistant for common questions, day and night
- Smart routing to the best available agent
Xelaris vs a traditional phone line
See what changes when you move to a smart call center.
| Capability | Traditional line | Xelaris |
|---|---|---|
| Simultaneous calls | Limited by physical lines | Many at once, with queues |
| Customer channels | Voice only | Voice, chat, email and social |
| Call menus (IVR) | Not available | Smart IVR included |
| Work from anywhere | Tied to the office | Desktop and mobile apps |
| Reports and recording | Little or none | Live reports and call recording |
| Cost to scale | New lines and hardware | Add agents as you grow |
What customers say
“Since moving to Xelaris our missed calls dropped sharply. The IVR and call queues made our customer service look world class.”Chinedu OkaforOperations Manager, Lagos logistics firm
“Setup was fast and support answers at any hour, even on Sundays. Our agents love the simple call screen.”Aisha BelloHead of Customer Care, Abuja retail chain
“Affordable, reliable and easy to scale. We added ten agents in a week without buying a single desk phone.”Oluwaseun AdeyemiCEO, Ibadan fintech startup
“Patients now reach us on one number and every call is routed properly. The uptime has been excellent.”Ngozi EzeAdmin Director, Port Harcourt clinic
Frequently asked questions
Quick answers about our call center and numbers.
What is an omnichannel call center?
It brings phone calls, live chat, email and social messages into one system, so agents reply from a single screen and customers get consistent service.
Do we need to buy desk phones?
No. Agents can take calls on computer and mobile apps. If you prefer desk phones, we can supply compatible IP phones.
Can we handle many calls at the same time?
Yes. Simultaneous calls are supported, and queues hold extra callers so nobody gets a busy tone during peak times.
What is the difference between toll free, smart and DID numbers?
Toll free numbers are free for the caller. Smart numbers are short and memorable. DID lines are 020 numbers routed directly to a person or team.
Is support available at weekends?
Yes. Technical support is available 24/7, Monday to Sunday, and we guarantee 99.9% uptime.
How do I get started?
Contact us for a free demo. We will discuss your needs, recommend a setup and get you live.
Ready to upgrade your business calls?
Talk to our team today and get a free demo of the call center solution built for Nigerian businesses.
Request a free demo