Nigeria's No. 1 Call Center Provider for Businesses
Xelaris Innovations provides powerful omnichannel call center and business phone solutions for businesses in Nigeria. With one smart business phone number, you can automatically route customer calls to the right department, branch, region, or agent—helping your team manage calls efficiently and never miss important customer conversations.
A call center solution built to grow your business
Everything your team needs to answer faster, sound professional and never miss a customer.
Omnichannel in one inbox
Voice, live chat, email and social conversations reach your agents in a single screen, so no customer message gets lost.
AI-powered service
AI call transcription, summaries, sentiment insight and smart routing help agents resolve issues faster and managers coach better.
Smart IVR
Greet callers professionally, offer menu options and send each caller to the right team, 24 hours a day.
Simultaneous calls
Handle many calls at the same time. Callers never get a busy tone during peak periods like promos and month-end.
Call management
Queues, hunt groups, call forwarding, voicemail to email, call recording, call transfer and business-hours routing.
Live reporting and analytics
Track wait times, missed calls and agent performance on real-time dashboards to keep service levels high.
Work from anywhere
Agents take business calls on desktop and mobile apps with your company number, in the office or remote.
Affordable and scalable
Start small and add agents as you grow. No expensive hardware, no long setup, and predictable monthly costs.
Support that never sleeps
Your customers can call at any hour, and so can you when you need help. Our technical team is on hand 24/7, Monday to Sunday.
- 99.9% uptime guarantee for your business lines
- Fast setup with friendly onboarding
- A local team that understands Nigerian business
Smarter conversations with built-in AI
AI works quietly beside your agents so every customer gets a faster, better answer.
- Automatic call transcription and summaries
- Sentiment insight to spot unhappy customers early
- Virtual assistant for common questions, day and night
- Smart routing to the best available agent
Get started in three simple steps
We handle the technical work so your team can focus on customers.
Tell us what you need
Share your team size, channels and number requirements. We recommend the right setup.
We configure everything
Numbers, IVR menus, queues, agent apps and live chat are set up and tested for you.
Go live with support
Your agents start taking calls while our team supports you 24/7, Monday to Sunday.
Autodialer for call broadcast and campaigns
Reach hundreds or thousands of customers with automated calls for promotions, announcements and marketing campaigns. Our Autodialer only charges per successful call, so your budget goes to calls that count.
- Call broadcast to your whole contact list
- A powerful tool for marketing campaigns
- Pay only for successful calls
Business numbers Nigerians trust
Pick the number type that fits how your customers reach you.
Toll free numbers (0800***)
Let customers call you free of charge. Ideal for support lines and campaigns.
Simple smart numbers (0700**)
Easy-to-remember numbers that make your brand stick and are simple to advertise.
DID lines (020***)
Direct 020 numbers for staff, departments or branches, routed straight to the right person.
Trusted technology partners
We build on world-leading platforms and hardware for security, reliability and performance.
What our customers say
Businesses across Nigeria rely on Xelaris every day.
“Since moving to Xelaris our missed calls dropped sharply. The IVR and call queues made our customer service look world class.”Chinedu OkaforOperations Manager, Lagos logistics firm
“Setup was fast and support answers at any hour, even on Sundays. Our agents love the simple call screen.”Aisha BelloHead of Customer Care, Abuja retail chain
“Affordable, reliable and easy to scale. We added ten agents in a week without buying a single desk phone.”Oluwaseun AdeyemiCEO, Ibadan fintech startup
“Patients now reach us on one number and every call is routed properly. The uptime has been excellent.”Ngozi EzeAdmin Director, Port Harcourt clinic
Built for Nigerian industries
From busy contact centers to growing offices, Xelaris fits how you serve customers.
Frequently asked questions
Quick answers about our call center and numbers.
What is an omnichannel call center?
It brings phone calls, live chat, email and social messages into one system, so agents reply from a single screen and customers get consistent service.
Do we need to buy desk phones?
No. Agents can take calls on computer and mobile apps. If you prefer desk phones, we can supply compatible IP phones.
Can we handle many calls at the same time?
Yes. Simultaneous calls are supported, and queues hold extra callers so nobody gets a busy tone during peak times.
What is the difference between toll free, smart and DID numbers?
Toll free numbers are free for the caller. Smart numbers are short and memorable. DID lines are 020 numbers routed directly to a person or team.
Is support available at weekends?
Yes. Technical support is available 24/7, Monday to Sunday, and we guarantee 99.9% uptime.
How do I get started?
Contact us for a free demo. We will discuss your needs, recommend a setup and get you live.
Ready to upgrade your business calls?
Talk to our team today and get a free demo of the call center solution built for Nigerian businesses.
Request a free demo